Which ChatBot features are supported in the Bitrix24 integration application


Bitrix24 Live Chat and website widget


ChatBot feature Live Chat Website widget Special considerations
Text
Yes
Yes
Image
Yes
Yes
Quick replies
Yes
Yes
The buttons are shown as underlined links
Card
Yes
Yes
The buttons are shown as underlined links
Carousel
Yes
Yes
The buttons are shown as underlined links
Button
Yes
Yes
The buttons are shown as underlined links
Button Go To
Yes
Yes
Enter the button name in the User Says section of the target interaction
Reset
No
No
Use Set Attribute instead of Reset. To return to the beginning, use Go to
Webhook
Yes
Yes
Go To
Yes
Yes
Do not create two Go To links running (ChatBot limitation)
Transfer
No
No
Instead of Transfer, use the automatic transition to the operator. The 0 command is also used in Bitrix24
Ask question
Yes
Yes
Backtracking
Yes
Yes
Set attribute
Yes
Yes

Social media and messengers: Telegram, Viber, Facebook, Instagram

The ChatBot features are sufficient for creating text bots in the social media and messengers. This kind of bots understand text commands, but do not show buttons or carousels.
Bitrix24 limits the transmitted data to texts only in these channels.

ChatBot feature Telegram Viber Facebook Facebook: Comments Instagram Business Special considerations
Text
Yes
Yes
Yes
Yes
Yes
Image
No
Yes
Yes
Yes
No
Facebook: only a link to the image is displayed.
Facebook Comments: an image and a link to it are displayed
Quick replies
No
No
No
No
No
Use text commands instead of buttons. The bot will look like a telephone assistant: client should type the appropriate command to go to the next item
Card
No
No
No
No
No
Use Image and Text instead of Card
Carousel
No
No
No
No
No
Use several Images or Texts instead of a Carousel
Button
No
No
No
No
No
Use text commands instead of buttons
Button Go To
No
No
No
No
No
Use text commands instead of buttons
Reset
No
No
No
No
No
Use the transition to the script beginning (Go to) and reset values with Set Attribute
Webhook
Yes
Yes
Yes
Yes
Yes
Go To
Yes
Yes
Yes
Yes
Yes
Transfer
No
No
No
No
No
Instead of Transfer, use the automatic transition to the operator. The 0 command is also used in Bitrix24
Ask question
Yes
Yes
Yes
Yes
Yes
Backtracking
Yes
Yes
Yes
Yes
Yes
Set attribute
Yes
Yes
Yes
Yes
Yes